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Customer Service

Thank you for visiting StilettoStyle.com. Every day we help more than 1000 customers find the stiletto shoes they need. With a selection of over 1000 quality stiletto shoes you are sure to find just the item you are looking for. We have been in the stiletto shoe business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your Products order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

Contact Us

Email
service@stilettostyle.com

Mailing Address
Stiletto Style
524 W Sunset Cir.
Mesa, AZ 85201

Phone Number
866-593-6168

Returns and Exchanges

You may return most new and unopened items sold and fulfilled by StilettoStyle.com within 30 days of shipping date for a refund. Stiletto Style reserves the right to refuse any returns depending on the circumstance. Stiletto Style has the final say in approving /denying the return claim. Please call customer service at 1-866-593-6168 or via email at service@stilettostyle.com.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New" and "unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee. The restocking fee may be waived in the event of an exchange for a product of equal or greater value.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.
We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at service@stilettostyle.com.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

NOT RETURNABLE: Lingerie, "adult only" merchandise, swimwear, underwear, liquids, DVD's and all intimate items and any merchandise that is not factory fresh. Allow 3 up to weeks for credit to appear in your account from the day we receive the return.

Damaged or Defective Items

Please contact our Customer Service department with any problems with your package.

We work hard to make your shopping experience an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

About Us

StilettoStyle.com has been providing our visitors with quality information about our products since 1998.

If you have any questions about StilettoStyle.com or would like to send comments, please contact us at: service@stilettostyle.com